Delivery

How long will my delivery take?

UK Delivery Services

Free Standard Delivery
We aim to dispatch your order 1-2 working days after receiving it. Processing can take a little longer during busier periods, however, rest assured we will dispatch your order as soon as we can.

Your order will be dispatched with Royal Mail on their 2^nd class service. Royal Mail estimates a 3 - 5 working day delivery aim, however this is not guaranteed. During busier periods, for example around Black Friday or Christmas, it can take longer.

Royal Mail Tracked 24
We aim to dispatch orders placed on a working day, before 1 pm the same day. Orders placed after 1 pm or on a weekend will be dispatched on the next working day.

Your order will be dispatched with Royal Mail on their Tracked 24 service. This is a fully tracked service.

*IMPORTANT NOTE: whilst Royal Mail aim to deliver Tracked 24 the next working, this is not guaranteed. Next working day delivery does not apply to any Items with any of the following delivery postcodes: (and, to avoid doubt, in each of these instances, Royal Mail does not provide any target time for delivery) British Forces Post Office, GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44 and ZE2-ZE3.

DPD Express
We aim to dispatch orders placed on a working day, before 1 pm the same day, but this is not a guarantee. Orders placed after 1 pm or on a weekend will be dispatched on the next working day.

Your order will be dispatched with DPD with a delivery expectation of 1 - 2 working days. This is a fully tracked service.

*IMPORTANT NOTE: Exclusions apply for deliveries to the following locations:

Northern Ireland – Orders shipped to Northern Island will take working 2 days.

Offshore - Delivery to Channel Islands, Isle of Man, and Scilly Islands typically takes two days as standard with next day in certain locations.

International Delivery Services

Royal Mail International Tracked and Signed
We aim to dispatch your order 1-2 working days after receiving it. Processing can take a little longer during busier periods, however rest assured we will dispatch your order as soon as we can.

Your order will be dispatched with Royal Mail on their International Tracked and Signed Service. This is a fully tracked service and will require a signature on delivery.

Courier
We aim to dispatch orders placed on a working day, before 1pm the same day. Orders placed after 1pm or on a weekend will be dispatched on the next working day. We will select the Courier we ship your order with based on your location.

How can I track my delivery?

You will receive a dispatch confirmation email which will include tracking information as soon as your order has been shipped. We recommend providing your contact number during checkout so that you can keep up to date with your delivery and benefit from the inflight options that all our shipping providers now use.

The tracking information available depends on the delivery service. The specifics of each individual service can be found below:

UK

Free Standard Delivery - Although we provide a ‘tracking number’ for orders shipped using this service, please note that it is not a fully tracked service. Royal Mail only scan the package once it has been delivered, so do not be alarmed if you track your order and the Royal Mail website says, 'An update will only be provided when we attempt to deliver your item'. This confirms it's on the way.

Royal Mail Tracked 24 - You can check the delivery status using the tracking ID and link shown on your Dispatch Confirmation email. The tracking link directly connects to the Royal Mail tracking website.

DPD Next Day - You can quickly track your parcel in future by clicking the 'Track Your Parcel' button in the top right of the DPD website header, and entering your DPD reference number. If your parcel tracking hasn't updated in the last two or three days, you can find out what you can do next by clicking here

International

Royal Mail International Tracked and Signed - This is a fully tracked service. Our dispatch confirmation email will include the tracking number and link to the Royal Mail website.

Courier - This will be a fully tracked service. The courier we use will depend on your location. Please contact us on receipt of our dispatch confirmation email and we can provide the tracking details for your order. 

Unsuccessful Delivery

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Freshwater Filter shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Deliveries will be attempted at your chosen address on the following day if the first delivery was unsuccessful. If your delivery was unsuccessful on the second attempt then a card will be left at your address allowing you to contact the delivery service and arrange a collection, you may pay an extra free for a third attempt on delivery. If you cannot collect your goods within 5 days or have not paid for the re-delivery, then it will be returned to Freshwater Filter. All returned orders to Freshwater Filter will be refunded via the method of payment; you will incur a further charge for the attempted deliveries.

Force Majeure

Freshwater Filter shall have no liability to you for failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.